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Guest Contributors

Charles Cantrell

A Case Study in Developing Dynamic Content at Ontario Systems
Ontario Systems

Charles Cantrell is an Information Engineer for Ontario Systems. In that capacity, he manages their XML single source database, and maintains their suite of custom DTDs and formatting stylesheets. He also chairs the DTD Change Control Board. Employed there since 1990, he was previously their Manager of Technical Communications. Previously, he earned a degree in Computer Science and worked as a programmer. A Senior Member of STC, Mr. Cantrell has been interested in SGML and XML for communication since 1993.


Judy Glick-Smith

Planning: The Key to Successful CMS Implementation
The GlickSmith Group

Judy Glick-Smith is a Requirements Analyst for T-System Technologies, Inc. and President/CEO of The GlickSmith Group, Inc., a consulting firm that focuses on assisting organizations develop models that describe their enterprise architecture. Judy has a BBA in Accounting and a minor in Information Systems from Georgia State University. She is an Associate Fellow and past president of the Society for Technical Communication. She is also an instructor in the Technical Writing Certificate Program at Richland College in Dallas, Texas.


Scott Abel

In the News
The Content Wrangler

Scott Abel is a freelance technical writing specialist and content management strategist whose strengths lie in helping organizations improve the way they author, maintain, publish and archive their information assets.

Rockley Contributors

Pamela Kostur

Incorporating Usability into Content Management

Pamela Kostur is a Principal for The Rockley Group, specializing in information analysis, information modeling, and structured writing to support a unified content strategy. Pamela has been working in the technical communication field for over 18 years and during that time has completed many projects and presented papers at numerous conferences on topics including iterative usability, miscommunication, structured writing, editorial “magic”, building and managing intranets, creating usable online documentation, unified strategies for web-based learning, information modeling and analysis. Pamela is a co-author of Managing Enterprise Content: A Unified Content Strategy with Ann Rockley and Steve Manning.


Steve Manning

What's the Best Content Management System? It Depends...

Steve Manning is a Principal with The Rockley Group and has over 16 years experience in the documentation field. He is a skilled developer of online documentation (WinHelp, HTML Help, Web sites, XML, and Lotus Notes) and has created single source production methodologies using key online tools. Steve has extensive experience in project management and has managed a number of multiple media, single source projects. Steve teaches “An Introduction to XML” and "Enterprise Content Management" at the University of Toronto, and is a frequent speaker at conferences (ASIS, AUGI, STC, ACM SIGDOC, DIA) on the subject of XML and Content Management. Steve is a co-author of Managing Enterprise Content: A Unified Content Strategy with Ann Rockley and Pamela Kostur.


Ann Rockley

Why start with analysis and design?
Information Architecture of Content Management

Ann Rockley is an internationally recognized expert in enterprise content management. Ann established The Rockley Group to assist organizations in adopting content management, unified content strategies, and information architecture for content management. Ann has been instrumental in establishing the field of online documentation, single sourcing (content reuse), enterprise content management, and information architecture of content management. She is a frequent contributor to trade and industry publications and a featured speaker at numerous conferences in North America and Europe. Ann is the author of Managing Enterprise Content: A Unified Content Strategy with TRG Senior Consultants Pamela Kostur and Steve Manning.

Copyright 2004, The Rockley Group, Inc.