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Scott Abel

Scott Abel is a freelance technical writing specialist and content management strategist whose strengths lie in helping organizations improve the way they author, maintain, publish and archive their information assets.

Jim Byrne

Jim Byrne has been an accessible web design consultant and developer since 1996. He is the author of a number of books, founder of the Worldwide Guild of Accessible Web Designers ( and the developer of the Q'ECMS (Quick & Easy Content Management System: He can be contacted at

Erik M. Hartman

Erik M. Hartman (the Netherlands) is Vice President of Content Management Professionals ( and an independent consultant at Hartman Communicatie BV ( in the field of information architecture and content strategy. His company provides organizations with information and communication strategy, design, and research. Hartman Communicatie publishes a Dutch content management website at and an overview of enterprise content management systems at Erik M. Hartman publishes a free accessible online overview of enterprise content management systems. This overview is based on CMSML.

Pamela Kostur

Pamela Kostur is a Principal with The Rockley Group, specializing in information analysis, information modeling, and structured writing to support a unified content strategy. Pamela has over 18 years experience developing information solutions. During that time Pamela has completed many projects and presented papers at numerous conferences on topics including iterative usability, miscommunication, structured writing, editorial "magic", building and managing intranets, creating usable online documentation, unified strategies for web-based learning, information modeling and analysis. Pamela is a co-author of Managing Enterprise Content: A Unified Content Strategy with Ann Rockley and Steve Manning.

Steve Manning

Steve Manning is a Principal with The Rockley Group and has over 16 years experience in the documentation field. He is a skilled developer of online documentation (WinHelp, HTML Help, Web sites, XML, and Lotus Notes) and has created single source production methodologies using key online tools. Steve has extensive experience in project management and has managed a number of multiple media, single source projects. Steve teaches "Enterprise Content Management" at the University of Toronto, and is a frequent speaker at conferences (ASIS, AUGI, STC, ACM SIGDOC, DIA) on the subject of XML and Content Management. Steve is a co-author of Managing Enterprise Content: A Unified Content Strategy with Ann Rockley and Pamela Kostur.

Sara Porter

Sara Porter is an assistant professor of computer graphics technology for Purdue University. Her area of research is the design and application of mobile technology. She teaches her undergraduates SVG in a class entitled "Vector Imaging". Examples can be seen on the class Web page,

Ralph Robinson

Ralph Robinson works for Ottawa-based Appendix Publishing Inc., and in that capacity provides technical writing services to Honeywell Engines, Systems, and Services in Mississauga, Ontario. He has been involved in the development and maintenance of documentation supporting both ISO 9001 and ISO 14001 registered management systems at a Fortune 500 company since 1994. He has spoken at numerous conferences in Canada and the United States on documentation issues relating to these standards and has taught at Sheridan College in their Quality in Manufacturing post-graduate course since 1999. He became a member of the Canadian Advisory Committee (CAC) to ISO/IEC/JTC1/SC7/WG2 in 1998 and was appointed the Canadian Delegate of that Working Group in 2002.

Ann Rockley

Ann Rockley is President of The Rockley Group, established to assist organizations in adopting content management, unified content strategies, and information architecture for content management. Ann has been instrumental in establishing the field in online documentation, single sourcing (content reuse), enterprise content management, and information architecture of content management. She is a frequent contributor to trade and industry publications and a featured speaker at numerous conferences in North America and Europe. Ann is the author of Managing Enterprise Content: A Unified Content Strategy with TRG Senior Consultants Pamela Kostur and Steve Manning.

Wendy Shepperd

Wendy Shepperd is an Information Development Manager at BMC Software and drives development of technical information for enterprise data management applications. Wendy holds a B.B.A. in Management Information Systems from the University of Texas. She has worked in the enterprise software industry for 13 years with leading companies such as BMC Software, Compaq, and Trilogy.

Copyright 2005, The Rockley Group, Inc.