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Guest Contributors

Tony Byrne

Tony Byrne Talks Technology

Tony Byrne is Founder and Editor of CMS Watch ( and principal author of The CMS Report. Tony Byrne has established himself as a leader in understanding content management technologies and their role., was founded by Byrne in July 2001, and provides an independent source of information, trends, opinion, and analysis about Web Content Management (WCM) solutions.


Steve Huffman

Building a Business Case for Content Management
Medtronic Core Neurological

Steve Huffman is the Content Management Project Manager for Medtronic Core Neurological Technical Communications in Minneapolis, MN. Steve initiated the content management effort for Technical Communications, and is currently overseeing system implementation. He has 18 years of technical communications experience, and has initiated and managed automation efforts for publication groups in the corporate, education, government, and non-profit sectors. Steve is a member of STC.


Janice Jones

Building a Business Case for Content Management
Medtronic Core Neurological

Janice Jones is Manager of Medtronic Core Neurological Technical Communications in Minneapolis, MN. In her current position at Medtronic, Janice sponsored a major content management system initiative for her department and secured multi-year funding and resources for project implementation. She has 16 years experience in the medical device industry and the creation and publication of FDA regulated product labeling. Janice is a senior member of STC.


Diane Mueller-Klingspor

XBRL (eXtensible Business Reporting Language)

Diane Mueller-Klingspor is currently heading up the XML and XBRL efforts at BusinessObjects. In the past, she's filled roles as director of research, VP of new products, and VP of professional services for companies like BlastRadius, MakeTechnologies, and ACL Services.


James Robertson

Best Practices for Selecting a CMS
Step Two Designs

James Robertson is the managing director of Step Two Designs, a vendor-neutral content management consultancy located in Australia. James has helped many organizations to select a CMS, and is the author of the Content Management Requirements Toolkit.


Tim Wilkes and Kelly McCurry

Developing an Intranet Content Management Strategy
ScratchCat Communication Consulting ScratchCat Communication Consulting

Tim Wilkes and Kelly McCurry are technical writers, information architects, teachers, and webmasters with more than 25 years of experience helping businesses plan and develop content and content management strategies. They own Scratchcat Communication Consulting, a Regina-based business that offers a range of strategic communication consulting and structured writing services.

Rockley Contributors

Pamela Kostur

Technology's Impact on its Users

Pamela Kostur is a Principal for The Rockley Group, specializing in information analysis, information modeling, and structured writing to support a unified content strategy. Pamela has been working in the technical communication field for over 18 years and during that time has completed many projects and presented papers at numerous conferences on topics including iterative usability, miscommunication, structured writing, editorial “magic”, building and managing intranets, creating usable online documentation, unified strategies for web-based learning, information modeling and analysis. Pamela is a co-author of Managing Enterprise Content: A Unified Content Strategy with Ann Rockley and Steve Manning.


Steve Manning

XBRL (eXtensible Business Reporting Language)

Steve Manning is a Principal with The Rockley Group and has over 16 years experience in the documentation field. He is a skilled developer of online documentation (WinHelp, HTML Help, Web sites, XML, and Lotus Notes) and has created single source production methodologies using key online tools. Steve has extensive experience in project management and has managed a number of multiple media, single source projects. Steve teaches “An Introduction to XML” and "Enterprise Content Management" at the University of Toronto, and is a frequent speaker at conferences (ASIS, AUGI, STC, ACM SIGDOC, DIA) on the subject of XML and Content Management. Steve is a co-author of Managing Enterprise Content: A Unified Content Strategy with Ann Rockley and Pamela Kostur.


Ann Rockley

Impact of Technology on Information Architecture

Ann Rockley is an internationally recognized expert in enterprise content management. Ann established The Rockley Group to assist organizations in adopting content management, unified content strategies, and information architecture for content management. Ann has been instrumental in establishing the field of online documentation, single sourcing (content reuse), enterprise content management, and information architecture of content management. She is a frequent contributor to trade and industry publications and a featured speaker at numerous conferences in North America and Europe. Ann is the author of Managing Enterprise Content: A Unified Content Strategy with TRG Senior Consultants Pamela Kostur and Steve Manning.

Copyright 2004, The Rockley Group, Inc.