Four years ago, FICO started on a journey to align the technical writing organization with several key business imperatives, which resulted in the documentation moving to DITA. Once the Technical Publications department sold their vision to the executives, how did the managers and writers shift to this new structured way of authoring? What were their steps to DITA adoption in record time? Learn about their key successes, the obstacles they overcame, and their current results. During the last three years, the DITA deployment has matured and the team is now looking at taking DITA adoption to the next level. This talk shares FICO’s past, present, and future vision with DITA.
