Using Taxonomy and Metadata to Create Intelligent Content

At Intelligent Content 2010, Earley & Associates presented a case study of a roadmap for transforming thirty years’ worth of unstructured technical content into Intelligent Content for service engineers. Two years later, that plan has come to fruition. In this updated case study, we describe how they successful in implementing Intelligent Content using content management and workflow (SharePoint 2010), enterprise search (FAST), and search enhancement software (Smartlogic Semaphore and BA Insight).

Jeff Carr
Jeff Carr

Jeff has been developing technology and information management solutions for over ten years. and is currently a Senior Consultant and Manager, Quality & Methodologies with Earley & Associates. He holds responsibility for the development of methodologies, approaches, and quality programs around the design and implementation of information solutions that leverage SharePoint and related technologies.

Jeff specializes in user-centered information design by employing a holistic approach to problem solving based on experience across multiple disciplines including information architecture, taxonomy, metadata, search engine optimization, enterprise content management, and enterprise search. He has been responsible for the strategy, development, and implementation of numerous successful initiatives—both large and small—and has a keen understanding of the relationship between business strategy and information technology.

In addition to working as a practitioner, Jeff is both an author and presenter. He has written articles on SharePoint for AIIM’s Digital Landfill blog, KMWorld Magazine, ASIS&T, CMSWire, EndUserSharePoint, and NothingButSharePoint. Jeff has presented on webinars hosted by the Taxonomy Community of Practice, Axceler, and the Content Wrangler, and has spoken at numerous conferences including SharePoint Best Practices, Taxonomy Boot Camp, and the Special Libraries Association.

Erik Wolf
Erik Wolf

Erik Wolf started working at Applied Materials in 2000 as a Field Service Engineer. As a result of his firm commitment to service related corporate initiatives, he accepted a position at the service business unit, AGS in 2006. Since joining AGS, Erik has focused on Service Knowledge Management projects. Combining his field experience with his degree in Computer Systems Engineering, he is able to deliver innovative technical solutions to real business problems. He designed and developed the Best Practices Network, a collaborative user focused diagnostic troubleshooting system. He is currently engaged in developing a corporate-wide Knowledge Framework, to provide actionable information and overcome the challenges that the field engineers face every day.

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